Situational judgment test with scenarios scored for your role
Candidates read a scenario, such as a late delivery or a teammate who missed a deadline, and pick the best response. Some scenarios ask for a spoken answer instead. Every option carries points, so a reasonable answer earns part of the credit and a poor one earns none.
Situational Judgment · Team Lead
Scenario 5 of 12
Two of your agents swapped shifts without telling you. Saturday morning is now one person short. What do you do first?
- Cancel the swap
- Ask both why, then fix Saturday cover
- Report both agents to HR
- Cover the shift yourself
Trusted by HR teams at 300+ companies
Stories about past behavior are easy to rehearse
"Tell me about a time you handled conflict" invites a polished story. A situational judgment test puts the candidate in one specific moment and asks for a choice. Everyone sees the same scenarios and is scored on the same weights. You compare people on the decisions they make, side by side.
How scenarios are built, answered and scored
A typical SJT has 12 scenarios and takes 20 to 25 minutes. Start from library scenarios for your role and change the details to fit your business.
Scenarios
Each scenario is a real moment from the job
A scenario describes one situation in two or three sentences. The candidate picks what they would do first from four options. The options are all things a real person might do, so the right one is not obvious.
- Written from the point of view of the role
- Four options that all sound reasonable
- A timer on each scenario
- Questions shown in a different order for each candidate
Situational judgment · Support Agent
Scenario 3 of 12
A polite customer asks for a refund 10 days after the 30-day window closed. What do you do first?
- Say no and quote the policy
- Ask why, then check with your lead
- Refund it to keep them happy
- Offer store credit instead
Weighted options
Every option gets a weight from 0 to 100
There is rarely one right answer at work. You give each option a weight. The best response earns full points. A workable but weaker response earns part of them. The report shows which option each candidate picked and what it was worth.
- The best option always earns full points
- A weak but safe choice can still earn some
- Harmful choices earn zero
- Change weights before the test goes out
Option weights · Scenario 5
Team Lead SJT · two agents swapped shifts
- 100 points
Ask both why, then fix Saturday cover
- 50 points
Cancel the swap
- 25 points
Cover the shift yourself
- 0 points
Report both agents to HR
Spoken answers
Some scenarios ask candidates to explain in their own words
For harder scenarios, the candidate records a spoken answer of up to five minutes. Goodfit turns it into a transcript and scores it against the model answer you wrote. The score comes with a short reason, and you can play the recording.
- Spoken answers of up to five minutes
- A transcript for every recording
- Scored on what the person says
- A one- or two-sentence reason with each score
Spoken answer · Scenario 9
Nadia Rahman · 2 min 14 s recording
- Recorded
Transcript
"I would call the customer before the delivery window closes, say sorry and give the new date. Then I would log it so the driver team sees it."
- 8/10
Score
Against your model answer
- AI
Reason
Calls the customer early and gives a date. Does not offer anything to make up for the delay.
Library
Pick scenarios from the library for your role
The library has scenarios for support, sales, operations, retail, healthcare and first-time managers. Search by role or skill and add them to a test. Edit the wording so it matches your products and your customers.
- Search by role, skill or difficulty
- Edit any scenario after you add it
- Write your own as weighted multiple-choice questions
- Mix scenarios with other skill questions in one test
Scenario library · Customer Support Agent
Search by role, skill or difficulty
- Medium
Refund asked for outside the policy
Pick the best response · 4 options
- Easy
Two urgent tickets arrive at once
Pick the best response · 4 options
- Hard
An angry caller threatens a bad review
Spoken answer
- Medium
A teammate gives customers wrong facts
Pick the best response · 4 options
Scores
You get a score for each area of judgment
Group scenarios by what they test, such as fairness with the team or knowing when to escalate. The report scores each group. Two people with the same total can have very different strengths.
- Points and a score out of 10 for each group
- The option picked on every scenario
- A reason for every spoken answer
- PDF report and private share link
BCBen Carter
Team Lead SJT · 12 scenarios
7.1 /10
- Fairness8.3/10
- Customer first7.8/10
- When to escalate5.5/10
Sent two issues to a manager that a team lead should handle
- Policy6.9/10
Promotions
Use the same scenarios to compare people for a promotion
When several agents apply to become a team lead, the comparison has to be fair. Each one answers the same scenarios and is scored on the same weights. Share the report with the hiring manager so the decision is easy to explain.
- Same scenarios and weights for every applicant
- Sort by total or by one area
- See who needs coaching before they step up
- Works for internal moves and outside hires
Internal applicants · Team Lead
9 agents applied
- 1MG8.4Strong
Maria Gonzalez
Fairness 9/10 · Escalation 8/10
- 2RC7.4Strong
Rafael Costa
Fairness 8/10 · Escalation 6/10
- 3HP6.6Coach first
Hollie Price
Fairness 6/10 · Escalation 7/10
- 4SA6.1Coach first
Sam Adeyemi
Fairness 7/10 · Escalation 4/10
Free to start
Try Goodfit on your next open role
Create a free account, add a job and send the AI interview to real applicants. You get a scorecard for each one with the recording behind every score.
- 20 free assessments
- No card needed
- Set up in minutes
DBDaniel Brooks
Your first applicant · scored minutes after the AI interview
8.0 /10
- Explains clearly8/10
“First I’d check the order, then call the customer back.” ▶ 02:14
- Handles pressure8/10
“I stayed calm and told them exactly what I could do today.” ▶ 05:40
0 to 100
points for each answer option
5 min
longest spoken answer
20 to 25 min
for a typical test
12
scenarios in a typical test
FAQ
Situational judgment test: common questions
How is an SJT different from a personality test?
Can we write scenarios about our own business?
Is there only one right answer?
Which roles benefit most?
Send the situational judgment test to your next applicants
Candidates pick what they would do in real work situations, and you see the reason behind each score.
- 20 free assessments, no card needed
- Then ₹100 per assessment
- No seats or annual contract