Goodfit

AI exit interviews that get the real reason people leave

Goodfit phones employees who are leaving and asks your questions. Each call starts with a confidentiality note. You get a report with the top reasons people quit, by team and manager.

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Each leaver
gets a phone call, with retries
Top reasons
for leaving, ranked
eNPS
with the leaver’s own words
Company report
with actions to try next

Free · Email code to start · Uses your mic · Up to 3 minutes

Trusted by HR teams at 300+ companies

You rarely hear the real reason people leave

People who are leaving could tell you the truth. Most exit forms only get short, polite answers.

Most people skip the exit form

Leavers have no reason to fill in a form honestly. Few reply, and the answers are too short to act on.

People hold back with HR

Nobody wants to burn a bridge on the way out. So they give a polite reason instead of the real one.

The exit sheet says “better offer”

The reason HR writes down is often a guess. Nobody checks it against what the person would say.

What an exit call tells HR

The call

  • A phone call of about 10 minutes to each leaver
  • Asks first if the person agrees to talk
  • Your script, up to 30 questions
  • A different script for each group of leavers

Reaching people

  • Up to 3 tries, two hours apart
  • Callback at the time the person asked
  • WhatsApp: answer in chat, book a call or leave a score
  • Never calls after a death, termination or fraud

Each person

  • Up to three ranked reasons, each with a quote
  • Whether work pushed them out, and whether you could have changed it
  • Would rejoin, would recommend, has a new job
  • Recording, searchable transcript and PDF

Company view

  • HR’s recorded reason next to the leaver’s reason
  • Compare by team, manager, tenure and location
  • Company PDF with suggested actions

Goodfit phones people who are leaving and finds out why

An AI voice agent calls each leaver for about 10 minutes. It ranks their reasons for leaving and quotes what they said. The overview shows who was reached, who finished the call and who needs HR’s attention.

  • Up to three ranked reasons per person
  • Each reason with the person’s own words
  • HR’s recorded reason next to what the person said
  • A company PDF with actions to try

Upload your leavers with the reason HR recorded for each one

Upload a CSV or Excel file with each person’s name, phone number and last working day. Add the reason from your exit sheet so Goodfit can compare it later. Add manager, department and joining date for reports by team and tenure.

  • Calls are queued as soon as the file is read
  • People who left after a death, a termination or fraud are never called
  • Extra columns are kept as filters

Write your own questions and choose how closely the agent sticks to them

Each question can be read word for word or asked in the agent’s own words. Add a note on what to dig into and choose how many follow-ups it gets. A script can have up to 30 questions.

  • Word for word or adaptive, set per question
  • 1 to 5 follow-ups per question
  • A different script for each group, like stores or head office
  • Each call saves the script it used

Each call opens with a confidentiality notice and asks if they agree

The agent says the conversation is confidential and goes only to HR leadership. It asks if the person is happy to continue. If they say no, the call ends and Goodfit does not call again. Then it asks your questions in the language the person picks.

  • It stays neutral and never argues or defends the company
  • It follows up when an answer is short
  • Every call is recorded and transcribed

If two calls go unanswered, Goodfit sends a WhatsApp message

Calls are two hours apart and inside your calling hours. The message lets the person book a call, answer in the chat or just leave a score. People can also call the number back. Goodfit makes up to three calls in all.

  • Up to 3 calls per person
  • Callbacks at the time the person asks for
  • A status for each person, like Interview done or Asked not to be called

Each leaver’s top three reasons, in their own words

Goodfit ranks up to three reasons as first, second and third. Each reason gets two labels, so you can add them up across every exit. If someone only says “personal reasons”, Goodfit records that they chose not to share.

  • Push: something at work pushed them out, like a manager or the workload
  • Pull: something new pulled them away, like a bigger role
  • Controllable: a reason you could have changed, like pay, a manager or growth
  • Not controllable: a family move or going back to study

See how often HR’s recorded reason matches what people said

Goodfit puts the reason on your exit sheet next to the reason the person gave on the call. You see how many agree and the biggest mismatches, with quotes. Your exit sheet’s reason codes are matched to Goodfit’s list when you upload.

  • The share of exits where both reasons agree
  • Agreement for each HR reason, shown as a bar
  • The biggest mismatches, with the person’s words

Break exits down by team, manager, tenure and location

See which reasons lead in each group and which managers have the most exits. Filter by department, grade, tenure, location or exit month.

  • Managers with the most exits, with their eNPS and top reason
  • Tenure groups from under a year to over five years
  • Career moves: next employer, industry and pay rise band

Download one PDF with the reasons, eNPS and actions to try

The report uses the same filters as your screen. For each top reason, Goodfit suggests actions for the next 30 to 90 days and for the longer term. You decide which ones to use.

  • eNPS by department, with tenure and region on later pages
  • Controllable and not controllable reasons
  • Serious issues and managers with the most exits

To hear concerns before people resign, see employee check-ins

Free to start

Start exit interview calls this week

Create a free account, upload the people who are leaving and Goodfit calls each one. You get the real reasons, ranked, by team and manager.

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  • 20 free assessments
  • No card needed
  • Set up in minutes

Security, privacy and the same notice for every leaver

SOC 2 Type II compliant

SOC 2 Type II

An outside auditor checks our security. Exit call recordings are encrypted when stored and when sent.

Not used for AI training

Neither Goodfit nor our AI providers train models on what leavers tell you.

The same notice for every leaver

Every leaver hears the same confidentiality notice. Each reason links to that moment in the recording.

Nothing to install

Leavers just answer a phone call, or reply on WhatsApp. There is no app and no login.

FAQ

Questions teams ask about Exit Interviews

Is it anonymous?
It is confidential but named. Each call opens by telling the person their answers go only to HR leadership. Names let you see reasons by team and manager.
Do you call people who were let go?
Goodfit never calls people who left after a death, a termination or fraud. It reads this from the HR reason column in your upload.
How long is the call?
About 10 minutes. The agent keeps going if the person has more to say.
How many times do you try to reach someone?
Up to three calls, two hours apart, inside your calling hours. If the first two calls are missed, Goodfit also sends a WhatsApp message. It books a callback whenever someone asks for one.
Can we use our own questions?
Yes. A script can have up to 30 questions. Each one can be read word for word or asked in the agent’s own words, with 1 to 5 follow-ups.
Can different groups of leavers get different scripts?
Yes. Give stores, field teams or head office their own script. Each call saves the script it used, so you can see what the person heard.
Can leavers answer on WhatsApp instead?
Yes. If calls don’t connect, they can answer in the WhatsApp chat, book a call or just leave a score.
Can we compare with the reasons HR recorded?
Yes. Add the reason from your exit sheet to the upload. Goodfit shows how often it matches what people said on the call, with the biggest mismatches.
How do we add our leavers?
Upload a CSV or Excel file with names, phone numbers and last working days. Your HRIS is connected with you during setup.
What can we export?
A PDF for each leaver, the company PDF, CSV files of every result and the call recordings.

Find out why your people leave

Upload last month’s leavers. See the report you would share with leadership.

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