Goodfit

Hire hotel and restaurant staff for the busy season

Goodfit interviews every front desk, kitchen and service applicant. Each role gets the same questions at every property. New staff practice with an upset AI guest before they meet a real one. Three weeks in, Goodfit calls each new hire and asks how the job is going.

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Trusted by HR teams at 300+ companies

What hotel hiring looks like at the start of summer

# hotel-hiring

Today
8 unread

  • JordanGeneral manager7:55 AM

    Two housekeepers no-showed. Checkout rush in an hour 😵‍💫

    🫠3

  • SamRecruiter9:10 AM

    Summer season: 140 openings across 6 properties ☀️

  • SamRecruiter10:50 AM

    Line cook candidate can only talk after 11pm. I can’t 📅

    😩2

  • ChrisTraining manager12:15 PM

    New front desk hire froze on her first angry guest 😬

  • AlexArea manager1:45 PM

    The beach property hires for “friendly”. The city one hires for “experience”. Same job 🎲

    🙈3

  • MorganHR3:20 PM

    Four of the spring banquet hires are already gone 😶

    😭4

  • JordanGeneral manager4:40 PM

    Who’s covering Saturday’s wedding? Asking for me 🔁

  • MorganHR6:30 PM

    Exit form says “schedule”. One word 🤷

With Goodfit

  • Applicants can interview at any hour, even after a late shift.
  • Each role uses one rubric at every property.
  • New staff practice with difficult guests before day one.
  • A call in week three asks new staff how the job is going.
  • Exit calls rank why people left, in time for next season.

What Goodfit asks hotel and restaurant applicants

Front desk, restaurant and housekeeping roles each have their own questions and rubric. Every property uses them the same way.

Front Desk Agent

Goodfit asks

  • “A guest arrives late at night and their room has been given away. What do you do?”
  • “How do you handle a long line at check-in when one guest needs a lot of help?”

Scored on

  • Service recovery
  • Composure
  • Prioritizing
Front Desk Agent hiring guide

Restaurant Manager

Goodfit asks

  • “The kitchen is twenty minutes behind on a full Friday night. What do you do in the next five minutes?”
  • “One of your servers has had three guest complaints this week. How do you handle it?”

Scored on

  • Floor control
  • Team coaching
  • Guest recovery
Restaurant Manager hiring guide

Housekeeping Supervisor

Goodfit asks

  • “Twelve rooms need turning before a 2pm group check-in and an attendant has called in sick. How do you plan it?”
  • “You inspect a room and it is below standard. What do you say to the attendant?”

Scored on

  • Planning under pressure
  • Standards
  • Fair feedback
Housekeeping Supervisor hiring guide
More roles:ChefHotel Sales RepGuest Services Rep

What Goodfit does for hotel and restaurant hiring

Applicants interview at any hour, even after a late shift

Applicants interview by phone or browser whenever they finish work. Goodfit scores each interview as soon as it ends. Nobody spends the next day returning missed calls.

Front desk hires practice with a guest whose room was given away

The AI guest is tired, it is late and the room is gone. Goodfit scores each attempt on calming the guest and fixing the problem. You can see staff get better before peak.

Week 3 calls show who is unhappy at each property

Goodfit calls staff on the days you set. You get each name with their property and the reason they gave. There is time to fix a schedule or talk to a manager before peak.

Exit calls rank why staff leave each property

At the end of the season, each leaver gets a call about why they left and if they would come back. Goodfit ranks the reasons by property and manager, so you can fix them before you rehire.

Hiring teams at 300+ companies use Goodfit

These numbers count every Goodfit customer, in every industry.

agreement with hiring managers’ calls in a customer study
96%
interviews run on Goodfit
300,000+
from 1,500+ candidate reviews on Google
4.8
Read customer stories

Guides for hiring and keeping seasonal staff

Guide · High-volume hiringHow to reduce time to hire: 7 strategies that workThe hotel that makes the first offer often hires the best line cooks. This guide shows how to make offers faster.Read the guideGuide · InterviewingWhat is AI interviewing?What a front desk or kitchen applicant hears in a voice AI interview, from start to finish.Read the guideGuide · RetentionExit interview questions that get the real reason people leaveExit questions for the end of the season, so you know which properties to fix before you rehire.Read the guide

Free to start

Try Goodfit on your next open role

Create a free account, add a job and send the AI interview to real applicants. You get a scorecard for each one with the recording behind every score.

Create a free accountBook a demo
  • 20 free assessments
  • No card needed
  • Set up in minutes

Ready for enterprise HR

SOC 2 Type II compliant4.8 · 1,500+ candidate reviews

SOC 2 Type II

An outside auditor checks our security. Your data is encrypted when stored and when sent.

Not used for AI training

Neither Goodfit nor our AI providers train models on your data.

The same rubric for everyone

Everyone is scored on the same rubric, and accent doesn’t count against anyone. Each score links to that moment in the recording.

No app to install

People join by phone or from a browser link. There is nothing to download.

Works with the tools you already use

All integrations
  • Slack
  • Microsoft Teams
  • Google Calendar
  • LinkedIn
  • ATS and HR systems connected during setup

FAQ

Questions hotel and restaurant teams ask

Can one hiring process cover the front desk, the kitchen and housekeeping?
Yes. Each role has its own questions and rubric. Front desk applicants are scored on fixing a guest’s problem and staying calm. Kitchen applicants are scored on pace and food safety. Housekeeping supervisors are scored on standards and fair feedback. Everyone who applies for one role is scored the same way, at every property.
Can applicants interview after a late shift?
Yes. The interview works by phone call or browser link at any hour. A server who finishes at midnight or a cook who starts at 6am can take it when it suits them. Final interviews with a manager are booked into open slots on Google or Microsoft calendars.
How do we know if a candidate stays calm with guests?
Goodfit asks what they would do with an upset guest. It scores what they say and ignores their accent. You can add an Emotional Intelligence or Big Five personality test. Each comes with a written profile. If guests need clear English from the role, add a CEFR spoken-English test too.
How do new staff practice handling difficult guests?
They use AI roleplay to talk to an AI guest. The guest might have a room that is not ready, or a wrong order. Goodfit scores each attempt. Goodfit Buddy then sends two-minute lessons that staff can finish before a shift.
How does this help with seasonal staff we want back next year?
At the end of the season, exit calls ask each person why they left. Each call also records an eNPS score. Goodfit ranks the answers by property and manager. You see which kitchens and front desks people would not come back to, and why. That gives you time to fix problems before you rehire.

Hire your seasonal hotel and restaurant staff with Goodfit

Every applicant can interview at any hour. Every new hire practices with difficult guests. Every person who leaves is asked why.

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  • 20 free assessments, no card needed
  • Then $5 per assessment
  • No seats or annual contract
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